![]() Use a reliable certificate authority to ensure that clients establish remote desktop connectivity. This isn't usually a problem for organizations that purchase certificates from large, well-known authorities, but clients won't always trust the certificates an organization generates in-house. But SSL encryption requires the use of certificates, which creates two problems that can cause a remote desktop to not work.įirst, if remote desktops are going to connect properly, client computers must trust the certificate authority that issued the certificate. Many VDI products use Secure Sockets Layer (SSL) encryption for users that access VDI sessions outside the network perimeter. Security certificates can also cause remote desktop connection problems. The Control Panel setting that shows Windows Defender Firewall allowing RDP traffic on port 3389
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